Customer Service

Please note: due to the large volume of Holiday orders, additional processing time may occur on some standard ground orders.

For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation. Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

¹ In order to process and ship your order with 2nd Day or overnight shipping on the same business day, submit your order by the time noted above

² By Courier services are processed next day, if within 3 hours of store closing

Please note:

• All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
• A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
• If your order only contains Jomalone.com Gift Cards, you will not be charged for Standard Shipping. Expedited shipping charges for orders containing only Jomalone.com Gift Cards are $10.00 for 2nd Day Shipping or $25.00 for Overnight Shipping. Sending a Jomalone.com Online eGift card via email is free of charge.
• At this time, Jomalone.com is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

Orders are processed & shipped Monday - Friday, excluding federal holidays in the United States. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following U.S. holidays and orders won’t be processed on these days:

• New Year’s Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Juneteenth
• 4^th of July
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving
• Christmas

P.O. Boxes and APO/FPO/DPO Addresses

Most items may be shipped to P.O. Boxes and Military APO/FPO/DPO addresses, but some restrictions apply as explained in Shipping Restrictions. [Brand.com] currently ships to the following APO/FPO/DPO locations:

• AA – Armed Forces America
• AE – Armed Forces Europe
• AP – Armed Forces Pacific

Alaska, Hawaii, Other US Territories

Most items may be shipped to Alaska, Hawaii, and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions. [Brand.com] currently ships to the following U.S. Territories:

• America Samoa
• Guam
• Northern Mariana Islands
• Puerto Rico
• U.S. Virgin Islands

International Locations

We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of the United States. We apologize for any inconvenience. To find Jomalone.com products near you, please visit our International Store Locator.

Jomalone.com Online eGift Cards are delivered via email. The sender's name and email address are included for the recipient.

Gift cards are issued by and represent obligations solely of ELC Brands Management Inc.

Jomalone.com Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Jomalone.com Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

1. 1. Check with neighbors and family members
2. 2. Look around the delivery location
3. 3. Check for notice of attempted delivery
4. 4. Contact the carrier directly who can assist further

Some items sold by Jo Malone London Online require special handling as specified by federal, state, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.