Customer Service

California Transparency in Supply Chain Disclosure
At the Estée Lauder Companies we respect the human rights of our employees, suppliers and the communities in which we operate, and we are committed to upholding the principles contained in the United Nations Universal Declaration of Human Rights and the California Transparency in Supply Chains Act of 2010.

Our Expectations
We expect our suppliers to comply with all local regulations and their national laws governing minimum wages, overtime compensation, hiring and occupational safety. Our suppliers must comply with our Supplier Code of Conduct. The Code outlines our expectations on quality, health and safety, environment, labor conditions and human rights – including our zerotolerance policy regarding prisoners, slave labor and human trafficking. We have an ongoing audit process that includes independent third party assessment.

Training & Capacity Building
Our employees participate in trainings to help them identify and properly respond to possible infractions of our Code, and help in mitigating the risk of supplier noncompliance. We are committed to working together with our suppliers to source products and services responsibly, with uncompromising ethics and integrity that is guided by our vision—Bringing the Best to Everyone We Touch.

To learn more, visit our Corporate Responsibility Report, The Beauty of Responsibility.