Jo Malone gift cards and Braille gift cards can be used as payment for purchases at Company-owned Jo Malone freestanding retail stores in the United States and at jomalone.com. Gift Cards cannot be used at department store locations. Gift Cards cannot be returned or exchanged or redeemed for cash, except as required by law. Gift Cards have no expiration date or service fees. For balance inquiries or to locate a freestanding store near you, call 1.866.305.4706. To report a lost or stolen Gift Card, please call 1.888.734.8600.

When the total amount of your order exceeds the total value on your Gift Card, another payment method of your choosing will be charged for the remaining balance. All of the value on your Gift Card will be used first before any amount is charged to an alternative payment method. Any unused balance after an order is placed will remain on your Gift Card. Refunds for returned items purchased using a Gift Card will be credited to the original gift card used for the purchase of the returned product. Gift cards cannot be returned or exchanged, and promotional offers cannot be applied to Gift Card purchases. The value of a Gift Card purchase is not used to determine promotional thresholds. The use of Gift Cards is subject to Jo Malone’s Terms and Conditions and Privacy Policy.

Jo Malone has the right, in addition to any other available remedies, to close customer accounts or require alternative forms of payment if a fraudulently obtained Gift Card is redeemed or sought to be redeemed.

JO MALONE AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A JO MALONE GIFT CARD CODE IS NONFUNCTIONAL, THE SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE TO REPLACE THE JO MALONE GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY BE INAPPLICABLE AND ADDITIONAL RIGHTS MAY APPLY.